Executive – CRM & Customer Experience

Executive – CRM & Customer Experience – Be Wellness Location: Gurgaon (In-office) | Experience: 1–2 years | Type: Full Time About Be Wellness Be Wellness is a science-first supplement brand focused on building products that deliver real, measurable outcomes. Role Overview This is a hands-on execution role within the CRM and Customer Experience team. You will handle day-to-day customer communication, CRM campaign execution, WhatsApp campaigns and flows, ticket resolution and customer follow-ups. Key Responsibilities Customer Support & Communication: Handle queries across WhatsApp, chat, email and calls. Resolve issues within SLAs CRM & WhatsApp Campaign Execution: Execute campaigns, set up WhatsApp broadcasts, automated flows and customer journeys Retention & Outbound Sales: Support outbound campaigns for repeat purchase and reactivation CRM Operations & Reporting: Track ticket volumes, response times, prepare daily/weekly reports Ideal Candidate 1–2 years in CRM, customer support, e-commerce or telesales Good written and verbal communication Comfortable with WhatsApp Business and CRM tools Organised, detail-oriented, customer-first mindset