SAP SD

🔹 Role Overview

Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support, incident/problem management, minor enhancements, and continuous improvement for global SAP SD landscapes in a 24x7, SLA‑driven environment .

✅ AMS Support & Incident Management

Provide L2/L3 SAP SD support for production issues

Resolve incidents, service requests, and defects within agreed SLAs

Perform root cause analysis (RCA) and implement permanent fixes

Reduce recurring issues and stabilize SD processes

✅ Change Requests & Enhancements

Handle minor enhancements and configuration changes

Prepare Functional Specifications (FS) and coordinate with ABAP teams

Support release cycles, transport management, and regression testing

✅ Client & Stakeholder Interaction

Act as SD functional SPOC for AMS clients

Interact with business users across regions (US/EU/APAC)

Participate in AMS governance calls, SLA reviews, and reporting

✅ Testing & Documentation

Perform unit testing, integration testing, and UAT support

Maintain ticket documentation, SOPs, KT documents, and knowledge base

Support transition and knowledge‑transfer activities

✅ Integration & Monitoring

Handle SD integration issues with: FI (Billing, Revenue, Credit Management)

MM (ATP, availability check, intercompany flows)

WM/EWM (delivery, picking, PGI)

Monitor IDocs, interfaces, outputs, and background jobs

Required Skills

🔧 SAP SD Functional Expertise

Strong hands‑on experience in: Sales Order Management

Pricing & Condition Technique

Delivery, Shipping & PGI

Billing & Invoicing

Returns, Credit/Debit Memo processing

Strong understanding of end‑to‑end O2C (Order‑to‑Cash) process

🔧 AMS / Support Experience

3–5+ years in AMS / support projects

Experience working in ITIL‑based, SLA‑driven environments

Hands‑on with ticketing tools (ServiceNow, Remedy, JIRA)

🔹 Preferred Skills (Zensar Focus)

✅ Exposure to S/4HANA SD support

✅ Knowledge of global rollout / multi‑country templates

✅ Basic awareness of Output Management (BRF+, Adobe Forms)

✅ SAP SD Certification (good to have)

🔹 Soft Skills

Strong client communication & stakeholder management

Ability to work under high‑pressure AMS environments

Excellent analytical, troubleshooting, and documentation skills

Willingness to support shift‑based / global support model

🔹 Key Deliverables (Zensar Expectations)

≥95% SLA & KPI adherence

Reduction in recurring incidents

High CSAT (Customer Satisfaction Score)

Complete audit‑ready documentation