Technical Support Agent (Video)

As a Technical Support Agent , you are the primary escalation point for Brivo’s certified dealer network. You aren't just answering tickets; you are a virtual consultant helping on-site technicians navigate the intersection of physical security hardware, low-voltage electricity, and cloud connectivity. This role requires a "master-level" troubleshooter who can visualize a wiring diagram over a chat interface and guide a dealer to a successful deployment.