Agero
About Agero: Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/ . Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you. Role Description and Mission: The Software Architect (Applied AI) is a hands-on building role (player-coach) that functions as a vanguard for technology innovation. You will be responsible for architecting and directly developing the first instances of new technology-enabled capabilities. This is an IC role focused on zero-to-one product development and advising on the adoption of emerging technologies, specifically applied AI and building and scaling AI agents. You will build and deliver scalable software solutions that serve as the fundamental blocks for modern applications, working closely with early adopters to transition mature capabilities to broader technical groups. You are a product-minded engineer who can both qualify emerging tech and overcome its limitations to deliver real value. Key Outcomes: Architect, design, and build hands-on solutions for complex software problems, focusing on applied AI and scalable product architectures. Lead the end-to-end development process: research, analyze, design, build, test, and implement software from the ground up (zero to one) and at scale. Provide comprehensive architecture designs that meet immediate product needs while ensuring scalability for future growth. Act as a product-minded partner, digging into assumptions to clarify requirements and ensure technical solutions solve underlying user problems. Collaborate cross-functionally with product and design teams to effectively communicate intent and ensure seamless integration of AI capabilities. Design software systems to be extensible and maintainable. Design and test prototypes, proofs-of-technology and proofs-of-concept. Adapt to fill Subject Matter Expert roles within the technical organization based on organizational needs. Strive to remove and prevent silos of information within the organization. Mentor junior engineers cross-functionally.
8+ years of related experience in software engineering and systems architecture. Proven track record in "zero to one" product development and building products at scale. Bachelor's degree or equivalent experience. Experience with creation of Generative AI-Powered applications while minimizing impacts of hallucinations and other issues (SE4AI) Experience with pragmatic application of Generative AI tooling that enhances developer productivity while still allowing developers to maintain necessary skills and system understanding (AI4SE). Expertise in Systems Architecture, Specification, Design and Large scale transactional integrated systems. Prior working experience in Agile, XP, or fast solutions delivery team. Experience with Cloud-Native Architecture and Support (AWS, Azure, GCP) with a focus on "serverless" technologies. Evangelist for Test-First or Test-Driven development practices. Experience with event driven technologies (EventBridge, Kinesis, SQS). Proven highly available system design and implementation experience (99.99 SLA). Expert with Git and various Gitflows. Comfortable with moving between various parts of the technology stack (frontend, backend, database, SDLC tooling). Proven ability to walk the fine line between being a technology evangelist and creating unnecessary technical debt. Preferred Experience: Experience with developing AI agents using a custom agent harness, Amazon Bedrock, and/or Sierra AI. Experience with developing frontend (SPA) and backend (API) applications, and/or mobile applications. Experience with P/IAAS on cloud like AWS Lambda, AWS Fargate. Experience with logging frameworks and aggregators (Datadog, Splunk). Experience with ORM/ODM tools like SQLAlchemy and PynamoDB. Experience with creation of CI/CD Automation pipelines to avoid any manual deployment processes. Experience with Machine Learning Model training, workflows, and exposing for real-time prediction. Hiring In: United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia The anticipated closing date to submit applications for this role is August 1st, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees. National Pay Range $180,000 — $210,000 USD Life at Agero: At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include: Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families. Financial Security: 401(k) plan with company match and tuition assistance to support your future goals. Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually. For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually. Family Support: Parental planning benefits to assist associates through life’s milestones. Bonus/Incentive Programs Join Agero and experience a workplace that invests in your success both personally and professionally. *Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future. *It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.