lumel
Role Overview We are looking for a Customer Success Associate to support and engage with customers, ensure smooth onboarding, resolve queries, and contribute to overall customer satisfaction and retention. Experience 0–5 years of experience Experience in Power BI will be an added advantage Freshers with strong communication and analytical skills can also apply Qualification Engineering graduates will be preferred Work Schedule Shift timings may fall anytime between 6:00 AM and 11:00 PM Candidates should be flexible to work in rotational shifts if required Work Mode First 3 months: Work From Office (WFO) Post training/probation, office presence may depend on assigned shift requirements Preferred Skills Strong communication and problem-solving skills Customer handling/support experience is a plus Hands-on experience with Microsoft Power BI (PBI) will be an added advantage Key Responsibilities Interact with customers and address their concerns effectively Ensure a positive customer experience throughout the lifecycle Coordinate with internal teams for issue resolution Track customer feedback and provide timely updates Maintain documentation and support records accurately