Key Account Manager

Key Account Manager

Location: Chakan, Pune

Position overview:

We are currently seeking a highly-motivated, driven Key Account Manager for our Customer Experience Team in India, who will be responsible for providing best in class service to our customers in a multi-location global distribution environment. Outstanding collaboration with other members of supply chain, sourcing and operations support teams is critical to achieving objectives.

If you are looking for a fast paced environment with lots of opportunity for personal and career growth then this is the ideal place for you!

Main responsibilities:

The Key Account Manager is an expert who helps to maintain strong customer relationship and will be responsible of the following:

• Continuous communication with customer via phone and email; order requests, order changes, order status, tracking information, shipping discrepancies, invoice errors and quality issues.
• Manage customer order books, including initiating and follow-up to resolve issues, answer questions and correspondence and complete reports as it relates to the customer base.
• Provide Assistance and Support to the Sales Organization Team as assigned.
• Communicate effectively with the Supply Chain team and other internal departments
• May prepare and/or present proposals and quotes and recommend product based on customer needs.
• Meet or exceed Customer Service Rep Key Performance Indicators.
• Make critical decisions daily with the ability to develop root cause analysis.
• Collaborate with Operations to meet urgent customer demand and orders.
• Collaborate with Technical Service Department on Quality issues.
• Collaborate with Supply Chain Planners and Demand Planning to continuously improve forecast and order portfolios to the supplier.

Key Competencies:

The ideal candidate must have the following competencies:

Strategic Vision.

Building organizational capacity.

Results driven.

Embrace change.

Collaboration and Influence.

Entrepreneurial spirit.

Customer value and Market focus.

Skills and Qualifications:

Mechanical Engineer/ MBA Marketing Degree of any relevant degree. Techno- commercial hands on experience require.

5+ years experience as a Key Account Manager / Customer Service in an industrial environment.

Strong experience with an ERP system is highly desirable

Strong Microsoft Office skills.

Able to multitask and effectively prioritize competing priorities in a dynamic, fast-paced, entrepreneurial environment.

A strong problem-solver who is diplomatic yet effective and efficient.

Hands-on; completes tasks and dependable.

An excellent communicator – written, verbal, presentation and interpersonal.

Team player, with a strong sense of ownership and a “get things done” attitude.

Proficient with new and emerging/relevant technologies.

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