Capgemini
The Opportunity We are seeking a senior Projects and Consulting Subject Matter Expert with 18–20 years of functional experience in leading business projects, consulting engagements, and transformation initiatives within retail banking back-office operations. The role is responsible for driving functional consulting, process transformation, operating model design, Agile-led project execution, and business change initiatives across areas such as credit cards, payments, secured loans, unsecured loans, onboarding, fulfilment, servicing, and operational support. The candidate must bring strong functional banking domain expertise, consulting experience, project leadership capability, Agile ways of working, and proven experience in operational transformation within retail banking back-office operations. This is a functional business consulting and transformation role and is not intended to be a technical project management, IT delivery, or system implementation role. Our Ideal Candidate Lead business projects, consulting assignments, and transformation initiatives across retail banking back-office operations. Provide functional consulting expertise across banking processes including credit cards, payments, secured lending, unsecured lending, onboarding, KYC, account opening, documentation, fulfilment, and servicing operations. Work closely with business, operations, risk, compliance, quality, and transformation stakeholders to define project scope, business requirements, process changes, and expected outcomes. Lead Agile-based business initiatives by managing business requirements, backlog prioritization, sprint planning inputs, process validation, and stakeholder governance. Translate business objectives into structured project plans, process improvement roadmaps, operating model recommendations, and implementation approaches. Conduct current-state assessments, gap analysis, root cause analysis, and future-state process design for banking operations. Design and implement improved operating models, process controls, governance structures, service delivery frameworks, and performance management mechanisms. Facilitate senior stakeholder workshops to gather requirements, validate process changes, resolve business issues, and align implementation priorities. Provide business input for automation, workflow, digitization, and process optimization initiatives, while ensuring the role remains focused on functional business requirements rather than technical solution design. Key Responsibilities
Proven experience in leading business projects, transformation programs, operational improvement initiatives, or consulting engagements.
Demonstrated ability to engage with senior stakeholders and translate strategic business objectives into actionable project and process outcomes. Strong understanding of operational risk, process controls, compliance requirements, and governance expectations in banking operations. Excellent analytical, problem-solving, facilitation, and stakeholder management skills. Strong verbal and written communication skills, with the ability to create leadership-level presentations, business cases, and project documentation. Proven experience in consulting, transformation, shared services, or global banking operations environments. Proven experience in banking transitions, operating model redesign, process migrations, or large-scale change initiatives. Practical understanding of automation opportunity assessment, workflow improvement, and operational digitization from a business operations perspective.