Observability Engineer - Managed Services Engineer III

Artificial Intelligence & Engineering

AI & Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.

Join our AI & Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You’ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.

As a Managed Services Engineer III, you will design, build, deploy, and optimize enterprise-scale AI solutions that help clients automate workflows and improve business and information technology operations. In this role, you will work across the full delivery lifecycle, from requirements gathering and solution design through deployment, monitoring, and ongoing optimization. You will collaborate with cross-functional teams to translate business needs into scalable technical solutions and support high-quality delivery in production environments. You will also contribute to implementation planning, issue resolution, and continuous improvement initiatives.

Work you'll do

As a Managed Services Engineer III on the Hybrid Cloud Infrastructure team, you will be responsible for designing, building, deploying, and optimizing AI-powered agents and enterprise AI solutions that automate complex workflows and transform IT and business processes.

The Enterprise Observability Platform Tech Architect is responsible for architecting end-to-end observability solutions across hybrid cloud environments, driving strategy and implementation for large-scale enterprise monitoring. This role will focus on leveraging technologies such as ELK (Elasticsearch, Logstash, Kibana), OpenSearch, AppDynamics, and integrating with modern DevOps practices using infrastructure-as-code (IAC) tools like Terraform on leading cloud platforms (AWS, Azure, GCP).

Design, architect, and implement enterprise observability platforms using ELK, OpenSearch, and AppDynamics to deliver robust monitoring, logging, and tracing capabilities.

Define and enforce observability standards, frameworks, and best practices across development, QA, and production environments.

Integrate observability solutions with DevOps pipelines, enabling automation and continuous improvement.

Lead migration efforts from legacy monitoring tools to modern platform solutions.

Collaborate with cross-functional teams (Cloud, Security, App Dev) to ensure secure, scalable, and cost-effective observability solutions.

Architect, automate, and manage infrastructure as code (IAC) using Terraform across multi-cloud environments.

Optimize storage, search, and data visualization performance for log and metric data at scale.

Develop technical documentation, architectural diagrams, and solution blueprints.

Provide mentorship and technical leadership to platform engineering teams and stakeholders.

Evaluate and recommend new observability tools, trends, and technologies to continually improve platform capabilities.

The team

At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations.

Location: Bengaluru/Hyderabad

Shift Timings: 24/7 Rotational

Required:

6–10 years hands-on experience on the below

Strong expertise in AppDynamics (APM), ELK Stack (Elasticsearch, Logstash, Kibana), and OpenSearch.

Deep understanding of DevOps tools – Jenkins, GitLab CI/CD, Docker, Kubernetes, Helm.

Experience in Infrastructure automation (Terraform, Ansible, CloudFormation).

Knowledge of cloud platforms – AWS, Azure, or GCP.

Programming/scripting in Python, Shell, or Groovy.

Strong understanding of IAM, RBAC, SSL/TLS, and compliance monitoring.

Excellent leadership, communication, and problem-solving skills.

BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university.

Preferred:

AppDynamics Certified Implementation Professional

Elastic Certified Engineer / Observability Engineer or OpenSearch Practitioner

AWS/Azure Solutions Architect

Certified Kubernetes Administrator (CKA)

DevOps or SRE Certification

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