boschgroup
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Roles & Responsibilities : Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform. Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems. Monitor and ensure system stability and performance. Configure and maintain workflows, business rules, UI policies, and UI actions. Customize ServiceNow forms and fields based on business needs. Provide support and resolution for issues related to ServiceNow. Collaborate with stakeholders to improve ITIL processes within ServiceNow. Manage ServiceNow upgrades, patches, and hotfixes. Ensure that customizations are compatible with new platform versions. Conduct testing and validation of upgrades before deployment. Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools). Implement automation processes using workflows, Flow Designer, and Orchestration. Generate and maintain dashboards and reports for key stakeholders. Provide technical support and training to users of the ServiceNow platform. Create and update user documentation and knowledge base articles. Educational qualification: Bachelor’s degree in Computer Science, Information Technology, or related field. Experience : Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal. Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs. Experience with CSM Modules implementation. Mandatory/requires Skills : Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs. Experience with CSM Modules implementation Strong experience with sync processes, reconciliation logic, async processing Solid understanding of automation governance (auditability, logging, traceability) AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design) Experience with ServiceNow integrations (REST/SOAP) and web services. Strong knowledge of JavaScript, HTML, CSS, and other web technologies. Preferred Skills : ServiceNow Developer Certification or any related ServiceNow certifications. Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal. Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs. Familiarity with other ITSM tools and platforms. Experience with Agile methodologies and DevOps practices. 2-4 years' experience in ServiceNow CSM development, configuring Agent workspace and Integrating APIs with third party systems.