Applications Support Specialist

Incident & Problem Management

Lead major incident (MI) bridges and restore service with minimum business impact.

Handle all L3 escalations , perform deep diagnostics across Java, JVM, middleware, OS, and infra.

Own technical RCAs , drive long‑term and systemic remediation.

Identify recurring failure patterns and risks.

Reliability Engineering

Apply SRE principles : SLIs/SLOs, error budgets, resilience patterns.

Tune JVM parameters , analyze thread/heap dumps, and improve performance.

Influence application architecture for fault tolerance, scalability, and recoverability .

Validate DR readiness , failover behavior, and resilience testing outcomes.

Change, Release & Risk

Provide technical approval and risk assessment for high-risk changes.

Enforce operational readiness for new apps and major releases.

Ensure changes meet audit, compliance, and regulatory expectations .

Automation, Monitoring & Observability

Build advanced automation using Shell/Python/PowerShell .

Develop frameworks for health validation , automated recovery, and compliance checks.

Define observability standards; optimize alerts and improve MTTR .

Leadership & Mentorship

Mentor L1/L2 teams; review and approve runbooks, SOPs, and KB articles.

Act as a trusted technical advisor to stakeholders and leadership.

Skills & Qualifications

Technical (Mandatory)

Strong knowledge of application architecture, distributed systems, and middleware .

Java expertise : JVM internals, GC, memory management, thread/heap dump analysis, performance tuning.

.Net -- CLR internals, garbage collection, memory management, thread/dump analysis, and application performance tuning.

Strong Unix/Linux , networking basics, and advanced scripting ( Shell/Python/PowerShell/VBS ).

Advanced SQL and understanding of databases; Autosys (or equivalent scheduler).

Handson with observability tools : Splunk, AppDynamics/Dynatrace, ELK, Grafana, Prometheus.

Reliability & Operations

Major incident leadership, deep RCA, change/release readiness, DR & resilience engineering.

Experience in regulated production environments .

Soft Skills

Strong technical leadership and decision‑making.

Clear communication during high‑pressure incidents.

Ownership mindset and business awareness.

Experience & Education

7–12+ years in Application Reliability, Production Support, SRE, or platform operations.

Bachelor’s degree in Computer Science/Engineering or equivalent.

ITIL, cloud, or industry certifications (preferred).

Banking/financial domain experience (preferred).

Working Conditions

On‑call and after‑hours support as required.

Fast‑paced environment with multiple priorities.

Hybrid working model