Client Delivery Manager

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

As a Client Delivery Manager, you support the company's objectives by ensuring corporate interests are safeguarded before the customer contract is signed (feasibility and implementation options) as well as organizing the implementation after the contractual agreement with the customer has been concluded. The implementation specifically relates to the contractually owed services, typically for qualified customer solutions that cannot be fulfilled through a standardized delivery process but require project coordination over various delivery units for planning (pre-sales phase) and during the actual delivery. Client Delivery Management is responsible for the planning, execution, acceptance, and follow-up of qualified, non-standardized delivery projects.

What we are looking for

Main tasks:

Coordination of contractual requirements and the services and deliveries to be provided with customer management and the departments

Planning and implementation of customer projects involving all necessary stakeholders and coordination of interfaces

Monitoring deadlines, milestones, dependencies, and risks- General project reporting and timely escalation to management

Tracking of risks and development of measures for risk mitigation

Planning and conducting cross-disciplinary coordination, quality gates workshops, and supporting project participants to achieve project goals- Assistance in project planning (definition and coordination of project goals, resource/time/effort budgeting, planning of work packages)

Definition of project workflow and project process organizations, planning and conducting the project kickoff with the involved departments

Operational support in (sub-)projects by performing PM tasks (e.g. moderation of workshops)

Continuous development of project methodology within the team and optimization of processes and tools for comprehensive project management

Professional skills

University degree or equivalent qualification, preferably in business administration, engineering, computer science, or comparable professional experience

Demonstrated experience in successful delivery of managed services to clients, meeting service level agreements (SLAs) and quality standards, with contractual agreements and compliance requirements as well as monitoring contract performance

Knowledge of power supply and cooling of data centers, Cx ing, Fit-Out, Security, Connectivity infrastructure, as well as product knowledge (racks, networking, data center and IT-related services, etc.)

Experience and certification in common project management methods such as Prince2, Scrum are desirable

At least 2-5 years of relevant professional experience and proven successes in project management in (national and international) data center environments

Strong analytical skills

Willingness to travel

Negotiation-level proficiency in English, both written and spoken

Ensure discretion and professional handling of highly sensitive customer information.

Very good knowledge of handling IT devices and software systems, including very good knowledge of MS Office

Entrepreneurial thinking and action

Excellent organizational and project management skills.

Soft skills

Customer Centric Mentality

High competence in dealing with internal and external stakeholders

Reliability, sense of responsibility, and team spirit

Strong customer and results orientation, a self-structured working style, ability to delegate, and communicate at all matrix levels

A high degree of independence and initiative

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.