Systems Engineer

We are seeking a skilled and certified IT Systems Engineer to manage and support IT infrastructure, including Microsoft Servers, virtualization technologies, storage solutions, and Office 365 . The role involves L1 & L2 support, data center operations, IT security management, and project leadership . The ideal candidate should have a strong technical background, excellent communication skills, and leadership abilities to handle IT support and project management tasks efficiently.

Must-Have Skills (Mandatory):

7-10 years of experience in IT infrastructure management, including: Microsoft Servers, Exchange, Active Directory, SQL Servers

Virtualization technologies (VMware, Hyper-V)

Storage solutions (SAN/NAS), backup solutions (Commvault, Veeam, Veritas)

Microsoft Office 365 administration and hybrid permissions management

Strong troubleshooting skills for Windows Servers, Exchange Servers, SQL, and Office 365 .

Hands-on experience in patch management, security compliance, and disaster recovery .

Ability to monitor system performance, ensure high availability, and manage IT system upgrades .

Experience in IT project management , including system installations, GPO deployments, and web security management for ERP applications.

Leadership skills with the ability to manage teams and coordinate with vendors and customers.

Good-to-Have Skills (Optional):

Experience with web development in C#, .NET, PHP, JavaScript, Perl, and ASP.NET .

Exposure to Red Hat System Administration .

Familiarity with CCNA-level networking concepts .

Qualifications & Experience

Bachelor’s or Master’s degree in Computer Science or a related field .

Certifications: Microsoft Certified Engineer (MCSA)

VMware Certified Engineer

Backup certifications (Veeam, Commvault)

CCNA, Red Hat System Administration I (Preferred)

• IT Infrastructure Support & Management

Provide L1 & L2 remote support for IT infrastructure via ticketing tools, emails, and calls.

Troubleshoot and resolve Windows Servers, Exchange, Active Directory, SQL, VMware, Hyper-V, and Office 365 issues.

Administer user accounts, manage hardware/software inventory, and ensure license compliance .

Oversee system upgrades, patch management, and life cycle management for servers and workstations.

• Data Center & Backup Management

Manage data center operations , including virtualization, SAN/NAS storage, and backup solutions .

Conduct monthly health checks on IT infrastructure and submit reports to customers.

Ensure compliance with security standards and operational best practices .

• Office 365 & Security Compliance

Oversee Microsoft Office 365 tenant operations and escalate issues to Microsoft support when required.

Support vulnerability management, security compliance, and disaster recovery planning .

• IT Project Management & Reporting

Lead IT infrastructure projects , including system installations, GPO deployments, and ERP web security management .

Prepare and submit monthly service desk, storage, and print reports .

Assist in tape backup operations and provide after-hours support as needed .