ServiceNow Performance Analytics Developer

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries. We are looking for a experienced ServiceNow Performance Analytics Developer to design Performance Analytics solutions within the ServiceNow platform. You will have experience in creating dashboards, Measurements, and reports to support data-driven decision-making across IT and departments. Key responsibilities: Design and implement Performance Analytics solutions in ServiceNow. You will develop meaningful Measurements, scorecards, and dashboards tailored to our needs. Collaborate with partners to gather requirements and translate them into technical specifications. You will ensure data accuracy and integrity across analytics modules. Optimize platform performance using best practices in scripting and asynchronous processing. You will maintain existing analytics configurations and visualizations. Provide training and documentation for end-users and administrators. Troubleshoot issues and perform root cause analysis (RCA) for analytics-related problems. Required Skills & Qualifications: B. Tech in Computer Science Experience with ServiceNow Performance Reporting. Experience with ServiceNow architecture and modules (ITSM, CMDB, etc.). Proficiency in JavaScript, Glide API, and ServiceNow scripting. Experience with data visualization and analytics principles. Preferred Experience: 3+ years of hands-on experience with ServiceNow development. Experience in Agile/Scrum environments. Familiarity with ITIL processes and frameworks. Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning. It has received recognition as World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024, to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.