Ecommerce Operations Executive

Key Responsibilities Amazon Marketplace Operations · Manage daily Amazon FBA and FBM operations. · Create and process FBA shipment plans. · Coordinate inventory replenishment to Amazon fulfillment centers. · Monitor FBA inventory health and recommend replenishment schedules. · Process and manage FBM orders from receipt to dispatch. · Handle Amazon order exceptions, returns, reimbursements, and claims. · Monitor account health metrics and ensure compliance with Amazon policies. · Coordinate with internal teams to maintain product listings and inventory availability. Website Order Management · Process and manage all orders received through the company's website. · Verify orders and coordinate timely dispatch. · Monitor order status until successful delivery. · Handle customer order queries related to shipping, cancellations, and returns. · Ensure accurate inventory synchronization between the website and warehouse. Logistics Coordination · Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers. · Schedule daily pickups and monitor shipment movement. · Resolve shipment delays, RTOs (Return to Origin), lost shipments, and delivery disputes. · Track courier performance and escalate operational issues when required. · Maintain courier documentation and shipping records. Inventory & Warehouse Management · Monitor stock levels across Amazon FBA, FBM, and website inventory. · Coordinate with warehouse teams for timely order fulfillment. · Maintain inventory accuracy and conduct periodic stock reconciliation. · Prevent stock-outs and overstock situations through effective planning. Reporting & Analytics · Prepare daily and weekly order fulfillment reports. · Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels. · Analyze operational data to identify opportunities for process improvements. · Generate reports for management on sales, inventory movement, and logistics performance. Process Improvement · Develop and implement SOPs for e-commerce operations. · Identify operational bottlenecks and recommend improvements. · Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations to ensure smooth execution. Requirements Required Skills · Experience managing Amazon Seller Central (FBA & FBM). · Experience managing Shopify, WooCommerce, or similar D2C e-commerce platforms. · Knowledge of Shiprocket, Delivery Now, and courier management platforms. · Strong understanding of inventory management and warehouse operations. · Excellent coordination and communication skills. · Proficiency in Microsoft Excel or Google Sheets. · Strong analytical and problem-solving abilities. · Ability to multitask in a fast-paced environment. Benefits Preferred Qualifications · Bachelor's degree in Business, Commerce, Supply Chain, Operations, or a related field. · 2–3 years of experience in e-commerce operations. · Experience in FMCG, nutraceutical, healthcare, or D2C brands is preferred. · Familiarity with Amazon advertising, marketplace analytics, and OMS/ERP systems is an added advantage. Key Performance Indicators (KPIs) · Order processing accuracy. · Same-day dispatch percentage. · Amazon FBA inventory availability. · Website order fulfillment SLA. · RTO percentage. · Inventory accuracy. · Courier performance and delivery timelines. · Customer order satisfaction. · Stock replenishment efficiency. What We Offer · Opportunity to work with a fast-growing health and wellness brand. · Performance-based incentives. · Career growth in the rapidly expanding D2C and e-commerce industry. · Collaborative and entrepreneurial work environment.