Tech Operations and Support, Senior Analyst

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Job Description

The Future Begins Here

At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.

Bengaluru, the city, which is India’s epicentre of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement

We are seeking a proactive and detail-oriented Lead Data Operations Analyst to manage a team responsible for the reliable execution, monitoring, and investigation of ETL pipelines supporting KTLO (Keep the Lights On) functions. The lead will ensure adherence to Standard Operating Procedures (SOPs), oversee timely and accurate data feed delivery, and guide the team in identifying and resolving data-related issues through strong analytical thinking. This role will serve as the primary point of contact (POC) for client communication, both verbal and written, and play a key role in driving operational excellence.

Operational Oversight:

Manage and coordinate daily/weekly operational activities

Ensure timely and accurate ETL pipeline refreshes and data validations

Supervise and support root cause analysis for data issues, guided by SOPs and escalation protocols.

Client Communication & Stakeholder Management:

Act as the primary client-facing representative for all operational updates and data issue escalations.

Communicate clearly and professionally with stakeholders via email, reports, and meetings and collaborate effectively for cross-functional teamwork.

Qualifications & Skills:

3-4 years of experience in KTLO operations and data management

Familiarity with data investigations , refresh monitoring

Proficiency in SQL, Python and strong understanding of data integration/ETL processes.

Excellent verbal and written communication skills with experience in client interaction and stakeholder reporting.

Strong organizational, problem-solving, and conflict-resolution skills.

Preferred:

Experience working in SLA-driven environments.

Why Join Us?

This is a high-impact role at the intersection of business intelligence, data quality, and client success. You'll lead a dedicated team, ensure reliable delivery of critical reporting operations, and directly contribute to data excellence in a fast-paced, collaborative environment.

It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:

Competitive Salary + Performance Annual Bonus

Flexible work environment, including hybrid working

Comprehensive Healthcare Insurance Plans for self, spouse, and children

Group Term Life Insurance and Group Accident Insurance programs

Employee Assistance Program

Broad Variety of learning platforms

Diversity, Equity, and Inclusion Programs

Reimbursements – Home Internet & Mobile Phone

Employee Referral Program

Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time