Manager - Quality & Standards

Quality Assurance & Standards Develop and implement quality assurance frameworks, SOPs, programme standards, and operational guidelines across SOF. Establish quality benchmarks for enrolment, training, certification, placement, and retention outcomes. Ensure alignment with SOF, PMKVY, and applicable policy and operational requirements. Quality Monitoring & Compliance o Conduct periodic quality reviews, process assessments, and compliance checks across Training Providers and programme partners. o Monitor adherence to programme standards, contractual obligations, and implementation guidelines. o Identify quality gaps, implementation risks, and non-compliance issues, and drive corrective actions. Data Quality & Outcomes Integrity o Review data quality, reporting accuracy, and supporting documentation for programme outcomes. o Establish controls to ensure credibility, consistency, and integrity of outcome-related data. o Coordinate with MEL, Technology, and Audit teams to strengthen verification and assurance processes. Continuous Improvement & Capacity Building o Identify and promote best practices, lessons learned, and process improvements across the programme ecosystem. o Support Training Providers through quality guidance, reviews, and capacity-building interventions. o Drive continuous improvement initiatives to enhance programme effectiveness and outcome achievement. Governance, Audit & Risk Management o Support audit readiness and quality assurance reviews across programme operations. o Monitor quality-related risks and recommend mitigation measures to programme leadership. o Prepare quality dashboards, compliance reports, and management updates for governance committees and stakeholders. Requirements o Postgraduate degree in Management, Quality Management, Education, Public Policy, Development Studies, or a related discipline. o 6–10 years of experience in quality assurance, programme management, compliance, audit, skilling, education, livelihoods, or large-scale development programmes. o Strong understanding of quality management systems, process improvement, compliance frameworks, SOP development, and operational audits o Experience working with government programmes, skill development initiatives, accreditation, assessment, monitoring, or implementation quality frameworks. o Ability to analyse programme performance, identify implementation gaps, develop quality scorecards, and prepare management reports. Exposure to outcome-based financing programmes, quality assurance systems, monitoring frameworks, or large-scale skilling programmes will be an advantage.