Invoice POD Supervisor

POD Supervisor – Invoice360 Invoice360 Operations Department Invoice360 Operations – POD (Manufacturers / Third Party Distributors / EDI / Others / 101–Distro & Vape) Reports To Invoice Operations Manager, Invoice360 Employment Type Full-Time, Internal Transfer/Promotion Location Vijayawada, DVR (On-site) Posting Type Internal Only About Invoice360 Invoice360 is an invoice processing and itemization service line, supporting convenience stores and smoke shops. The team operates across a five-phase model — Configure, Monitor, Process, Audit, and Intelligence — delivering accurate, timely invoice data to power customer inventory and margin decisions. Role Summary The POD Supervisor owns day-to-day performance for an assigned POD within Invoice360. This role leads a team of Processing Specialists and Review Analysts, drives throughput and quality against SLA and audit-sample error, and partners with the Invoice Operations Manager and Auditing team to resolve escalations and continuously improve the POD’s workflows. Key Responsibilities • Manage daily invoice created, assignment, and throughput for the POD, ensuring the invoice cap and turnaround SLAs are met. • Supervise, coach, and schedule Processing Specialists and Review Analysts within the POD. • Monitor queue health and ensure timely triage per SOP. • Own POD-level quality: review audit findings from the Auditing team, drive root-cause analysis, and close corrective actions with staff. • Track and report POD KPIs (accuracy, cycle time, backlog, SLA adherence) using the Invoice360 scorecard framework. • Escalate customer and vendor issues that exceed team authority to the Invoice Operations Manager. • Support onboarding and training of new Specialists/Analysts using established Invoice360 training materials. • Identify and propose process improvements across the Configure → Monitor → Process → Audit → Intelligence workflow. • Conduct daily huddles and floor sessions to brief the team on volume priorities, recurring errors, and process updates. • Prepare and maintain shift/attendance rosters and manage leave planning to always ensure adequate POD coverage. • Conduct regular one-on-ones and periodic performance reviews for direct reports, including goal setting and feedback on quality/productivity metrics. • Act as the first point of contact for team member queries, conflicts, and grievances, resolving or escalating as appropriate. • Drive team engagement and motivation, recognizing top performers and supporting under performers with improvement plans. • Ensure adherence to MostEdge policies, data confidentiality standards, and client-specific SOPs across the team. • Coordinate cross-POD and cross-functional support (e.g., with Margin360/Store360 teams) during volume spikes or staffing gaps. • Maintain backup/succession readiness within the team by cross-training Specialists and Analysts on adjacent tasks. Required Qualifications • 1+ years of experience within Invoice360 or higher service lines or a comparable operations environment, with demonstrated ownership of a queue, account, or workflow. • Working knowledge of Invoice360 processes: invoice itemization, UPC/vendor code mapping, and audit-sampling methodology. • Prior experience coaching or leading a team (formal or informal) preferred. • Strong Excel skills; comfort with dashboards/scorecards for tracking team performance. • Clear written and verbal communication for coordinating across Specialists, Analysts, and Auditors. Preferred Qualifications • Graduation in any discipline • Experience with the specific POD’s vendor/client base (Manufacturers, Third Party Distributors, EDI, Others, or 101/Distro & Vape).