Cisco
Solutions Engineer (Customer Experience)
Bangalore, IndiaPosted today
Skills
ccaas architectureomnichannel routingcontact center operational workflowsai for customer engagementvirtual agent designautomated self-service optimizationwfm solutionsqm solutionscrm solutionsautomationapisjavascript
Job description
Join our team as a Solutions Engineer (Customer Experience) and play a pivotal role in shaping digital transformation for India’s largest enterprises. Lead technical discovery, architect CX solutions, and serve as the authoritative expert in CCaaS. Ideal for experienced technologists with deep expertise in customer experience and a strong background in pre-sales engineering.