Lead Logistics Customer Experience and Operations Senior Specialist

Role Overview

We are looking for a Reverse Logistics & Warehouse Returns Specialist to manage end-to-end return operations, inventory reconciliation, warehouse coordination, and transportation execution. The role requires strong SAP knowledge and experience working in warehousing, contract logistics, electronics manufacturing, or supply chain operations environments.

Reverse Logistics Management

Manage customer returns, RMA (Return Material Authorization), and return-to-stock processes.

Coordinate return shipments between customers, warehouses, repair centers, and carriers.

Investigate shipment discrepancies, damaged goods, shortages, and inventory variances.

Ensure timely processing of return orders and disposition activities.

Warehouse & Inventory Operations

Perform inventory reconciliation and stock movement tracking.

Coordinate with warehouse teams for receiving, put-away, transfers, and returns processing.

Monitor inventory accuracy and support cycle count activities.

Track material movements and inventory adjustments.

SAP Transaction Processing

Execute inventory and warehouse transactions in SAP.

Process Goods Receipt (GR), Goods Issue (GI), Stock Transfers, and Return Orders.

Update material movement records and inventory status.

Support inventory reporting and operational controls.

Stakeholder Coordination

Work closely with Warehouse, Transportation, Planning, Procurement, and Customer Service teams.

Coordinate with logistics providers and carriers for shipment execution.

Provide updates on return status, inventory availability, and operational KPIs.

Reporting & Continuous Improvement

Monitor return cycle times and operational KPIs.

Prepare reports using SAP and Excel.

Identify process improvement opportunities to enhance productivity and inventory accuracy.

Preferred Candidate Profile

3–10 years of experience in: Reverse Logistics

Warehouse Operations

Inventory Management

Supply Chain Operations

Contract Logistics

Returns Management

SAP Knowledge (Preferred)

Experience in one or more:

SAP MM (Materials Management)

SAP WM (Warehouse Management)

SAP EWM (Extended Warehouse Management)

SAP SD (Sales & Distribution)

Preferred Process Exposure

RMA Processing

Return-to-Stock

Inventory Reconciliation

Warehouse Coordination

Stock Transfers

Goods Receipt / Goods Issue

Transportation Coordination

Inventory Accuracy Management

Material Movement Tracking

Tools

SAP

Advanced Excel

Power BI (Preferred)

Warehouse Management Systems (WMS)

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .