Senior Director, Operations

Who We Are   Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.   We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.   Who You Are   You are a results-driven operational leader who thrives at the intersection of patient engagement, clinical operations, and performance management. You're passionate about building and scaling teams that connect patients to the care they need — and you understand that exceptional outreach and patient engagement is the foundation of a successful value-based care model. You're excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You thrive in innovative and evolving environments with high rates of change.   Your Role   As Senior Director, Operations - Evergreen Provider Group & Patient Engagement with Evergreen Nephrology, you are responsible for the overall P&L performance of patients attributed to Evergreen Nephrology and the operational performance of the Patient Engagement Services (PES) team. This is a highly collaborative leadership role with dual accountability: driving EPG performance outcomes while ensuring the PES team is effectively reaching, engaging, and scheduling patients into care. You will provide strategic and operational oversight across both functions to ensure alignment, efficiency, and measurable results.   This role requires an experienced operator with demonstrated expertise in owning P&L performance, scaling virtual care delivery models, and driving end ‑ to ‑ end performance across the patient funnel (outreach, scheduling, and visit completion). The role also requires strong data and performance management capabilities and the ability to lead cross-functional partnerships to drive outcomes in a value-based care environment.   Role Responsibilities   This role's primary duties include the following:   Evergreen Provider Group (EPG) Operations & Strategy   Oversee the overall performance of Evergreen-aligned (EGA) patients across all markets and payers   In close dyad partnership with the Chief Clinical Officer, lead the buildout and growth of EPG as a scalable virtual care delivery model, ensuring the infrastructure, workflows, and team are positioned to expand across markets   Develop and deploy strategy to implement standardized quality programs that drive maximum performance and quality outcomes across all markets and payers   Own and manage the EGA P&L   Develop and maintain dashboards and reports to track KPIs; monitor performance and drive action plans to address gaps   Collaborate with key internal and external stakeholders to drive performance in overall engagement, documentation, quality, and total medical expense   Lead the ongoing management of value-based partnerships, including addressing payer issues and ensuring adherence to contractual obligations     Patient Engagement Services (PES) Operations & Strategy   Provide strategic and operational oversight of the PES function, ensuring the team is effectively reaching, engaging, and scheduling patients into care   Set clear productivity and performance expectations with KPI targets; drive accountability for team capacity utilization and outreach effectiveness, identifying and removing barriers to patient access   Own and manage the PES program budget   Partner with clinical leadership to align outreach efforts with provider availability and evolving capacity needs   Partner with Marketing and Tech teams to develop and execute patient engagement campaigns that drive awareness, outreach effectiveness, and scheduling conversion   Continuously improve outreach models, workflows, and tools to scale PES operations as EPG grows     Leadership & Cross-Functional Collaboration   Manage, coach, and develop the EPG and PES teams, fostering a high-performance culture with clear expectations, regular feedback, and professional growth opportunities   Drive cross-functional collaboration across clinical, operations, quality, and technology teams to ensure alignment with organizational priorities and patient care goals   Other duties consistent with this role, as assigned     Required Qualifications   8+ years of experience in healthcare operations, with demonstrated experience in P&L oversight, financial performance management, and team leadership    Strong understanding of and experience in value-based care    Experience managing a medical group, physician practice, or clinical operations team - virtual care delivery environment strongly preferred    Experience building or overseeing patient outreach, engagement, or access operations (e.g., call center, scheduling, care coordination) is a plus    Proven ability to build, scale, and hold teams accountable to productivity and performance metrics   A bachelor's degree or higher related to education, quality, public health, business administration, health services research, or a related field is preferred   Intermediate skills with MS Office Suite of products including Outlook and Teams   Able to work effectively in a primarily remote environment:   Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended   Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role   Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information   Compensation   The pay range for this role is $175-195k annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.     This role is also eligible for an annual bonus.