Customer Support-Farmer Success Associate

Be the first line of support for farmers — turn every call into action. About Kheyti Kheyti is an agri-tech that helps farmers double incomes and be climate resilient and sustainable. We democratize access to high-tech agriculture solutions by making them farmer-centric, low-cost and by bundling end-to -end services. Our vision is to see every farmer climate-smart. The Opportunity Looking for a passionate on field person to deliver day to day advisory services to farmers at a globally recognized Agri-tech startup. Job Type: Full Time, Entry-Level Location: Hyderabad, Telangana Reporting to: Team Lead - CS Salary: 3 LPA + Mobile Allowance Language Known: Oriya Key Responsibilities • Be the first point of contact for farmers-Take control of Inbound calls, listen, understand, and log their issues • Turn problems into action by creating and assigning cases to the right teams • Drive closure by following up and ensuring issues are resolved on time • Stay close to the ground by collecting harvest data from farmers- Outbound calls • Keep everything accurately updated so no farmer request gets lost Who we are looking for We're looking for a mission-driven individual who is passionate about making a tangible difference in the lives of smallholder farmers. The ideal candidate thrives in farmer management, enjoys hands-on problem-solving, and is excited to be part of a high-impact startup tackling climate change through agriculture. Must-Haves- ● Bsc/Msc in Agriculture or Horticulture ● Knowledge on horticulture/crop management ● Good communicator ● Comfortable with data management Nice-to-Haves- ● Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfill the need of the customer ● Farmer centric - someone who can easily make rapport with rural people ● Listening - someone who is patient and can listen to customers in any situation. Not a Fit- ● Lacks basic understanding of horticulture or crop management ● Lacks passion for innovation in agriculture or unwilling to adopt new technologies Hiring Process Apply on jobs.kheyti.com HR Shortlisting Round 1 - Virtual Round 2 - Virtual