HR Representative

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Act as the initial point of contact for employee and manage HR inquiries

Respond to requests received via phone, email, and case management system

Create and update cases in the case management system for every inquiry

Resolve general HR questions and transactions related to policies, processes, and systems

Escalate complex or specialized cases to Tier 2 or CoEs as needed

Assist employees in navigating HR systems and documents such as policies, guides, and FAQs

Monitor open case queues to ensure timely assignment, resolution, and closure

Process administrative HR transactions outside of the case management system

Ensure employee privacy and confidentiality in all interactions

Provide feedback on recurring issues and recommend process improvements

Build effective working relationships with peers, management, and field HR teams

Prioritize and organize inquiries to ensure timely and accurate service delivery

Demonstrate initiative in learning and navigating a document-heavy HR knowledge base

2–3 years of experience in a customer service, call center, or shared services environment

Exposure to HR processes and systems preferred

Strong oral and written communication skills

High attention to detail and ability to multitask

Experience with HR technologies such as Workday/Success Factor, ServiceNow, or similar platforms

Proficient in Microsoft Office tools (Word, Excel)

Dependable and punctual with a strong sense of accountability

Multilingual capabilities are a plus in global environments

Competencies

Customer service orientation

Problem-solving and escalation judgment

Team collaboration

Adaptability and learning agility

Professionalism and discretion

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.