Freight Brokerage Specialist

Role Overview

We are looking for a highly organized and proactive professional to support freight brokerage operations. Candidates with experience in logistics, transportation operations, supply chain, customer service, order management, shipment coordination, or similar domains are encouraged to apply.

The role involves coordinating shipments, communicating with customers and transportation partners, tracking loads, resolving exceptions, and ensuring shipments move efficiently from origin to destination.

Coordinate and manage daily shipment and load activities from pickup through delivery.

Communicate with customers, carriers, drivers, and internal teams to ensure timely shipment execution.

Monitor shipment status and proactively identify potential delays or exceptions.

Follow up with transportation partners for pickup, delivery, and status updates.

Maintain accurate shipment and load information in TMS systems and tracking tools.

Support load planning, carrier coordination, and shipment scheduling.

Investigate and resolve operational issues, including delays, missed appointments, and documentation gaps.

Ensure timely and accurate communication with customers and stakeholders.

Review shipment information and identify discrepancies requiring follow-up.

Maintain operational records, reports, and performance trackers.

Follow established SOPs, escalation procedures, and compliance requirements.

Identify opportunities to improve operational efficiency and customer experience.

We Are Looking For

Willingness to work night shifts and weekends as required by business operations.

Strong communication and stakeholder management skills

Good typing proficiency with speed, accuracy, and attention to detail.

Good proficiency in MS Excel and other operational systems

Ability to coordinate with multiple parties simultaneously

Strong follow-up and ownership skills

Good understanding of shipment/order lifecycle

Ability to manage multiple priorities in a fast-paced environment

Strong problem-solving and decision-making ability

Attention to detail and data accuracy

Ability to identify and escalate operational exceptions

Good analytical and reporting skills

Customer-focused approach

Preferred Skills & Experience

Candidates with experience in any of the following areas would be considered:

Freight / Transportation Operations

Logistics or Supply Chain Operations

Trucking or Carrier Operations

Dispatch / Load Coordination

Transportation Planning

Customer Service in Logistics

Order Management

Shipment Tracking / Track & Trace

3PL / 4PL Operations

Import / Export Operations

Warehouse or Distribution Operations

Supply Chain Coordination

Back-office logistics support

Rotational shift - Night Shift

2 - 6 Years of experience

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .