Project Manager – Sales Operations

Overview We are looking for an experienced Delivery Project Manager to own the end-to-end offshore delivery of a large sales-operations engagement for a global client. You will be accountable for the delivery organisation's capacity, service levels (SLA/KPI), quality, cost and continuous improvement — turning committed service levels into a well-staffed, governed and productive delivery team across operations, backlog clearance and automation/tooling streams. Responsibilities Own the offshore delivery organisation's capacity plan, staffing and ramp-up against the agreed workforce model. Hold end-to-end accountability for SLA/KPI performance across all delivery streams. Own delivery quality (maker–checker, QA sampling) and drive reduction in defects and rework. Manage delivery cost, utilisation and margin against the commercial baseline. Drive continuous improvement and productivity, including adoption of automation. Lead and mentor the Operations Delivery Lead and stream/technical leads; own performance management and succession planning. Manage workforce risk — attrition, key-person coverage and team pyramid health. Report delivery performance into program governance and act as the second-level (L2) escalation owner for delivery. Requirements 10-14 years in offshore / managed-services delivery management, including 5+ years running a 50+ member delivery organisation. Proven large-team delivery leadership with strong SLA/KPI and capacity management. Strong grounding in quality systems, continuous improvement, and cost/utilisation management. Excellent people-leadership at scale, operational rigour, performance orientation and resilience under pressure.