Senior Sales Manager

C.H. Robinson is looking for a Senior Sales Manager to drive profitable growth by acquiring new customers and expanding our international freight forwarding business.

If you thrive in a fast-paced environment, excel at consultative selling, and have a proven track record of generating revenue through customer engagement, delivering strategic supply chain recommendations, and closing new business opportunities, we'd love to connect with you!

The duties and responsibilities of this position consists of, but are not limited to, the following:

Manages customer interactions including fostering relationships, making customer calls and closing deals

Uses CRM to identify, call and track prospects in order to gain core and strategic customer opportunities

Visits customers and potential clients within assigned territory 3-to-4 days per week

Collaborates with manager to ensure alignment with branch strategies in forecasting, business planning, and pipeline development

Demonstrates solid decision-making skills and ability to prioritize ever-changing daily tasks

Effectively executes sales activities to meet or exceed daily, monthly or annual expectations

Works closely with other internal departments to ensure a seamless and positive customer experience

Consults with several levels of decision-makers and buying influences to understand customers’ business challenges and supply chain goals

Ability to develop tailored solutions that deliver value and support the customer’s business strategy

Senior Sales Executive is expected to bring own contribution to the regional team, not only by consistently achieving your new net revenue targets, but also by sharing opinions and ideas, as well as best practices, in order to support the success of the entire sales team and the Branch they work with

Prospects, plans, and conducts face to face visits with new prospective customers within Branch territory

Interprets how multiple factors effecting market conditions could impact a customer’s supply chain and can deliver a persuasive case for change

Maintains & updates (minimum weekly) our CRM system

Maintains a strong commercial presence in the local marketplace, participating or presenting at regional events

Remains engaged with customers to maintain relationship and ensure ongoing success of accounts in collaboration with local assigned Account Executive/Account Manager

Follows up and respond to sales leads generated by overseas offices or assigned by your Sales Manager

Attends training sessions created to enhance relevant knowledge and skills

Co-ordinates quotes with your Sales Coordinator (where applicable) and facilitate the transition of new customers to the local Account Executive/Account Manager

Solution Design:

Ability to build a winning deal team using the right internal resources; leading and collaborating with International Air, Ocean & Rail and account management teams to develop a tailored solution

Partners with customers to gather information on their needs, and offers tailored solutions based on the CHR platform to win business

Manages conflict and navigates difficult conversations with customers or internal partners

Builds and delivers proposals, tailoring each presentation to the customer

Process Efficiency:

Leverages customer facing technology to ensure the right technology is matched to customer needs

Influences customers to leverage automation and increase process efficiency from day one of implementation

Collaborates and partners with Account Management teams to create and execute an implementation plan to effectively transition relationship management duties; assists in the development of any SOPs required to manage the customers’ business effectively

Use multiple media platforms to drive relationships forward and is comfortable with in-person or phone-based conversations

Organizes and prioritizes opportunities utilizing Atmosphere

Negotiates appropriate payment terms and processes

Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy

Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Bachelor’s degree from an accredited college or university

Minimum 4 years of operations experience from a freight forwarder or outside sales experience

Willingness to travel within assigned territory, minimum 3-4 days per week

Fluent in English

Preferred Qualifications:

Advanced knowledge of logistical concepts and supply chain terminology

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Strong attention to detail

Strong ability to persuade, motivate, and influence others

Self-driven, results-orientated individual with a positive outlook and clear focus on high quality and business profitability

Keen sense for business development with a clear “hunter” mentality

Develop and maintain strong inter-company relationships

Proficient in Microsoft Office Suite of programs

Values a diverse and inclusive work environment

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Employee State Insurance Corporation (ESIC)

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Investment Declaration & Flexi Benefit Plan

Variable Pay based on position

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Maternity & Paternity Leaves

Paid Compassionate Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Special Mobility Assistance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.