Senior Specialist Sales Support

Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.

If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.

Job Description

WHAT YOU GET TO DO

Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling

Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings

Provide exceptional customer service by addressing inquiries promptly and efficiently

Troubleshoot and resolve technical issues related to the Equator platform

Conduct product demonstrations to showcase the benefits of Equator's services

Maintain accurate customer records and update information in the CRM system

Collaborate with the sales team to identify potential upselling opportunities

Assist in the development and implementation of sales strategies to increase customer retention

Generate and qualify leads

Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics

Stay up-to-date with industry trends, competitor offerings, and Equator's product updates

Participate in ongoing training to enhance product knowledge and customer service skills

Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.

Hands on experience in using software applications.

WHAT ABOUT YOU? You have...

A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals

Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector

Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations

Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)