National Service Sales Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Thermo Fisher Scientific is seeking an accomplished Service Sales Leader to drive commercial growth of the LPD service business across India. This is a customer-facing, field-oriented role based in Mumbai.

DESCRIPTION

How you will make an impact:

You will own the service sales commercial agenda for LPD Service India, driving revenue growth, expanding service contract penetration, and developing strategic customer relationships.

What you will do:

Own and deliver service sales revenue, bookings, and commercial objectives for LPD across India

Develop and execute the regional service sales strategy aligned with business priorities

Drive sales of service contracts, annual maintenance agreements, preventive maintenance solutions, upgrades, and value-added services across the installed base

Identify whitespace opportunities and systematically increase service contract penetration and customer lifetime value

Lead the commercial sales cycle from opportunity identification through quotation, negotiation, and closure

Maintain a strong field presence, engaging customers regularly across the South India region

Build trusted relationships with key customer stakeholders including laboratory leadership, procurement, operations, and senior decision-makers

Position service solutions based on customer outcomes including instrument uptime, productivity, reliability, and total cost of ownership

Lead commercial negotiations for strategic and high-value service opportunities

Lead, coach, and develop a high-performing sales team, fostering accountability, customer focus, and consistent execution

Manage service opportunities systematically through CRM and commercial tools, ensuring strong funnel discipline and forecast accuracy

Leverage installed-base data and analytics to identify renewal opportunities and potential for additional coverage

Utilize Excel and analytical tools to analyze sales performance, conversion rates, pricing, and commercial metrics

Collaborate with Service Operations, Field Service, Product teams, Instrument Sales, Marketing, and Finance to deliver integrated customer experiences

Partner with instrument sales teams to incorporate service offerings into new equipment opportunities

Drive timely renewal of existing service contracts while identifying opportunities to upgrade or expand coverage

How you will get here:

Master's degree in Business Administration, Sales/Marketing, Science, Engineering, or related discipline preferred

12–14+ years of relevant professional experience in commercial roles, service sales, aftermarket sales, or solution selling

Team management experience required

Demonstrated track record of delivering sales growth and consistently achieving commercial targets

Experience managing service contracts, recurring revenue, or technically complex service offerings preferred

Experience with customers in analytical instruments, scientific equipment, life sciences, diagnostics, laboratory technologies, or similar B2B environments advantageous

Strong experience managing a geographically distributed customer base in a field-sales environment

Experience handling senior customer stakeholders and complex commercial negotiations

Strong working knowledge of CRM systems, quotation/commercial tools, and Microsoft Excel

Commercial acumen with strong understanding of pricing, profitability, negotiation, and value-based selling

Hunter mindset with ability to proactively uncover and create opportunities

Strong analytical capability to work with sales data and translate insights into actions

Excellent influencing and negotiation skills

Ability to collaborate effectively across service, sales, technical, finance, and business teams

Travel requirements: Up to 50% travel required

Location: Mumbai, India