GoDaddy
Location: Remote, India At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings. Join Our team As a Senior Manager of Site Reliability Engineering, you will lead GoDaddy's SRE Center of Excellence in India. You will hold a senior role in the overall engineering leadership team. You will support GoDaddy's growth of its engineering footprint in India and develop a high-performing, cross-time-zone, globally unified SRE team. The objective of the SRE Center of Excellence is to establish a durable, scalable, secure, and cost-efficient cloud operations capability. This role supports GoDaddy's ongoing progression from monolithic architectures to modular, multi-service platforms, enabling both product agility and operational performance at scale. You will champion a platform-as-a-product outlook, promoting engineering team independence while maintaining reliability, resilience, cost efficiency, and solid operational standards. Leading a unit of Infrastructure, Automation, Cloud Operations, and SRE engineers, your leadership will directly influence the daily experience of GoDaddy engineering teams and the digital journeys of millions of GoDaddy customers, entrepreneurs, small business owners, and merchants worldwide! This is a rare opportunity to build and expand a global SRE capability from India. You will collaborate with dedicated engineers across regions, address complex distributed systems challenges, and make technology and operating model decisions that affect millions of GoDaddy customers and their businesses. Managing a cross-functional, global platform organization : The SRE Center of Excellence supports various products and works closely with feature teams in different time zones. You will develop robust operating procedures, defined ownership frameworks, and efficient collaboration methods. These will help globally distributed teams act swiftly while ensuring high quality, reliability, and accountability. You will need to balance building the local team in India with global coordination. Ensure the India SRE organization fits well within GoDaddy's wider engineering strategy and operating model. Velocity as a competitive advantage GoDaddy's ambition is to innovate faster while reducing operational incidents and improving customer, merchant, and developer experience. To achieve this, platform capabilities must evolve from being perceived as a bottleneck to becoming an accelerator. Your mission will be to empower product and feature teams to deliver independently, securely, and swiftly. The business impact is clear: accelerated engineering cycles result in enhanced customer experiences, faster product innovation, improved merchant outcomes, and greater competitive advantage. Building true platform-as-a-product capabilities GoDaddy is transitioning from a platform-as-support framework to an authentic platform-as-a-product framework. This entails developing self-service options that make the paved road the most straightforward route for engineering teams. You will support the development and continuous improvement of developer platforms for infrastructure provisioning, CI/CD, observability, database operations, incident response, and operational automation. The purpose is to elevate developer experience while decreasing the operational responsibilities of platform teams. Every platform upgrade should produce impact throughout the broader engineering organization: enabling teams to accelerate, function more securely, and achieve improved outcomes for GoDaddy customers and merchants. Reliability transformation under growth pressure GoDaddy must deliver world-class reliability while continuing to support growth across products, markets, and customer segments. This requires architecting for modularity, scalability, security, and cost efficiency from day one. You will play a key role in strengthening incident management and improving availability. You will also reduce operational toil and build a culture where reliability is engineered into systems. This happens rather than being added after the fact. The stakes are real: every minute of downtime can affect GoDaddy customers, entrepreneurs, merchants, and their businesses. What you'll get to do... Manage and build a top-performing SRE and infrastructure unit in India, guiding and advancing a team of engineers across Infrastructure, Automation, Cloud Operations, and Site Reliability Engineering. Develop GoDaddy's SRE Center of Excellence in India by establishing a robust operating model that supports efficient cooperation among global engineering teams and various time zones. Foster platform-as-a-product thinking through developing self-service options spanning infrastructure provisioning, CI/CD, observability, database operations, incident management, and automation. Boost developer experience and engineering pace by lowering platform barriers, refining frequent workflows, reinforcing reliability controls, and empowering feature teams to launch independently and confidently. Drive infrastructure transformation from monolith-supporting systems to modular, multi-service, cloud-native platform architectures that support scale, resilience, security, and product velocity. Take charge of reliability and operational quality by developing solid incident handling processes. Increase service availability and decrease MTTR. Encourage lessons learned after incidents and maintain systems at high levels of performance, security, and resilience. Lead automation and toil reduction initiatives that improve operational efficiency, reduce manual intervention, and allow SRE teams to focus on high-value engineering work. Establish clear reliability approaches, including SLOs, SLIs, error budgets, production readiness reviews, operational health dashboards, and service ownership models. Partner with product, engineering, security, and architecture leaders to align platform investments with business outcomes, customer experience, and long-term technology strategy. Drive measurable improvements in availability, developer productivity, platform adoption, cost efficiency, incident reduction, and operational sophistication. Serve as a senior technical leader in the Platform and Engineering groups. Provide sound technical judgment, question architectural choices constructively, and explain clearly how SRE and infrastructure investments support GoDaddy's strategy. Help foster and develop a culture centered on AI-first thinking. Integrate AI-enhanced methods into engineering routines, operational processes, and daily team behaviors. This will boost productivity, improve decision-making, and encourage innovation throughout the SRE organization. Build a strong engineering culture based on ownership, operational excellence, psychological safety, continuous improvement, and customer obsession. Your experience should include... 12+ years of experience in software engineering, Site Reliability Engineering, DevOps, infrastructure, cloud operations, or platform engineering. 6+ years of engineering leadership experience, including leading distributed, international, or cross-functional platform, SRE, or infrastructure teams. You have experience directing and scaling units of 10–20+ engineers, including senior engineers, technical leads, or managers. You bring established experience in constructing, enlarging, or reforming platform, infrastructure, cloud operations, or SRE organizations. You have experience leading a platform-as-a-product operating model, placing a strong emphasis on developer experience, adoption, self-service, and measurable outcomes. You have contributed to the modernization of large-scale systems, including migration from monolithic architectures to modular, component-based, or cloud-native platforms. You have deep experience operating secure, reliable, and scalable systems in SaaS, cloud, multi-product, commerce, marketplace, hosting, or high-traffic environments. You have a solid grasp of contemporary cloud infrastructure and reliability methods, including observability, incident management, SLOs/SLIs, capacity planning, automation, CI/CD, infrastructure as code, operational readiness, and disaster recovery. You have strong process orientation and experience implementing objectives and key results, reliability scorecards, operational reviews, post-incident reviews, and engineering excellence mechanisms. You have a history of producing quantifiable results in developer productivity, platform adoption, reliability, operational efficiency, and cost reduction. You are an effective communicator and influencer who can align senior collaborators across engineering, product, security, architecture, and business teams. You are comfortable operating in fast-paced, global environments and working across multiple time zones. You are fluent in English and able to communicate clearly with both technical and non-technical audiences. You bring proven experience integrating globally distributed engineering cultures into a single operating cadence. You also have a demonstrated ability to create cohesion, alignment, and a unified engineering identity across geographies. You are a people-first leader who understands how to assemble high-performing teams, nurture talent, provide clarity, and encourage a culture of responsibility, ownership, and inclusion. You might also have... Experience in large-scale SaaS, commerce, marketplace, domain, hosting, payments, or infrastructure-heavy businesses. Familiarity with technologies such as Go, Python, AWS, Kubernetes, PostgreSQL, Kafka, Terraform, GitHub Actions, Prometheus, Grafana, Datadog, or similar cloud, observability, and automation platforms. Experience with developer tools powered by AI or employing AI to boost engineering productivity, operations, incident response, or automation. Experience with event-driven architectures, data platforms, or platform engineering at scale. Experience contributing to or leading open-source initiatives. Experience with M&A, post-acquisition integration, platform consolidation, or large-scale engineering transformation. Willingness to travel when necessary to work alongside international engineering groups, participate in leadership retreats, and assist with cross-regional coordination within GoDaddy's engineering organization. We've got your back... We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups ( Culture ). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.
At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page . GoDaddy is proud to be an equal opportunity employer . GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy. Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to myrecruiter@godaddy.com. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.