MAC T3 Technical Support

Required Skills:

5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps .

Excellent communication skills to handle Europe and US customers

Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues

Good understanding on MAC OS folder structure

Handled network related issues on both Wi-Fi and LAN

Handled all kinds of M365 application issues

VMWare fusion Application and Windows 11 VM related issues on MAC OS X.

Filevault2 encryption issues

Technical knowledge on Adobe Creative Cloud Applications

Familiar with Terminal Commands

Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.

Able to troubleshoot applications like Webex, Webex scheduler, Any connect

MAC imaging and Re-image through USB installer

Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team

Worked on ServiceNow for Incidents and Service Requests

Worked on Sharepoint and OneDrive issues

Flexible to work on rotational 24*5 shift

Sound knowledge and experience in Microsoft Office suite troubleshooting

Taking ownership of customer issues escalated from L2 team and seeing problem through to resolution.

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.

Professional and structured escalation approach of unresolved issues with vendor teams and internal teams.

Maintenance of the system within the domain network

Installation and deployment of OS and configuring the system.

Familiar with ITIL – ServiceNow for Incident Management.

5+ years of experience in handling T3 technical support in MAC OS, O365 and M365 Apps .

Excellent communication skills to handle Europe and US customers

Strong troubleshooting skills to handle all MAC OS X (Sequoia, Tahoe)and its built in application issues and isolate hardware issues

Good understanding on MAC OS folder structure

Handled network related issues on both Wi-Fi and LAN

Handled all kinds of M365 application issues

VMWare fusion Application and Windows 11 VM related issues on MAC OS X.

Filevault2 encryption issues

Technical knowledge on Adobe Creative Cloud Applications

Familiar with Terminal Commands

Finding Root Cause of any particular issue on MAC OS X Platform, which affects production.

Able to troubleshoot applications like Webex, Webex scheduler, Any connect

MAC imaging and Re-image through USB installer

Able to troubleshoot unfixed or emerging issues which was routed by T1 and T2 team

Worked on ServiceNow for Incidents and Service Requests

Worked on Sharepoint and OneDrive issues

Flexible to work on rotational 24*5 shift

Sound knowledge and experience in Microsoft Office suite troubleshooting