GSA - Front Office

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Welcome and greet guests upon arrival, providing a warm and professional first impression

Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests

Handle guest inquiries, requests, and complaints promptly and courteously

Maintain accurate guest records and manage reservations using our hotel management system

Collaborate with other departments to address guest needs and resolve issues effectively

Process payments and handle cash transactions accurately

Maintain the cleanliness and organization of the front desk area

Provide information about hotel services, local attractions, and transportation options

Assist with administrative tasks, including maintaining the front office logbook and shift reports

Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Excellent customer service skills with a friendly and professional demeanor

Strong verbal and written communication abilities

Proven problem-solving skills and ability to handle challenging situations calmly

Keen attention to detail and strong organizational skills

Proficiency in computer systems and hotel management software

Ability to work flexible hours, including nights, weekends, and holidays

High school diploma or equivalent required; degree in Hospitality Management

Knowledge of hotel operations and front office procedures

Multilingual skills advantageous

Team-oriented mindset with a collaborative approach to work

Ability to multitask and prioritize in a fast-paced environment

0-1 Year of Experience in similar role.