IT Support Engineer

Assystem provides engineering, project management and digital services to optimise the performance and safety of critical infrastructure throughout its lifecycle.

The company first came to India having acquired Stup Consultants Pvt Ltd in 2021 and L&TIEL in 2024. The company combines its globally recognised expertise in complex project management, with deep-rooted local experience cross full spectrum of infrastructure – from energy, transportation and urban development to water. Today, Assystem has a strong community of 1,500+ multidiscipline engineering experts connected across 8 offices in India.

The Assystem Group is one of the world’s leading independent nuclear engineering companies, ranked among the top three globally, with 60 years of experience in complex and highly regulated environments. With 8,000 experts across 13 countries, Assystem supports the development of low-carbon energy.

We are looking for a Desktop Support Engineer to provide technical assistance to our internal clients. You will be involved in installing, upgrading and troubleshooting hardware and software systems.

If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques.

Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction.

Proven work experience as a Desktop Support Engineer, T echnical Support Engineer or similar role

Hands-on experience with Windows/Linux/Mac OS environments

Working knowledge of office automation products and computer peripherals, like printers and scanners

Knowledge of network security practices and anti-virus programs

Ability to perform remote troubleshooting and provide clear instructions

Excellent problem-solving and multitasking skills

Customer-oriented attitude

Graduate with IT Training and Certifications in Hardware and Networking

Min. 6-8 years of experience in similar role

Address user tickets regarding hardware, software and networking

Walk customers through installing applications and computer peripherals

Ask targeted questions to diagnose problems

Guide users with simple, step-by-step instructions

Conduct remote troubleshooting

Test alternative pathways until you resolve an issue

Customize desktop applications to meet user needs

Record technical issues and solutions in logs

Direct unresolved issues to the next level of support personnel

Follow up with clients to ensure their systems are functional

Report customer feedback and potential product requests

Help create technical documentation and manuals

Rigorous and respectful of process. Strong attention to details.

Strong time management skills with the ability for multitasking

Information Security and operational oriented mind-set

Team Spirit

Customer focus

Autonomous and self-organized

Analysis and synthesis skills

Drafting quality

Communication and oral expression (English)

We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.