accorhotel
We are seeking a professional and organized Front Office Associate to join our team in Gurugram, India. As the first point of contact for our organization, you will play a crucial role in creating a welcoming and efficient front office environment. This position requires someone who is customer-focused, detail-oriented, and capable of managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy. Greet and welcome visitors, clients, and employees with professionalism and courtesy Answer, screen, and direct incoming phone calls and emails to appropriate departments or personnel Maintain and manage the reception area to ensure it is clean, organized, and welcoming Schedule appointments and manage calendars for executives and team members Perform data entry and maintain accurate records and filing systems Process incoming and outgoing correspondence and packages Provide administrative support to various departments as needed Handle general inquiries and direct callers to the appropriate resources Assist with onboarding procedures for new employees Coordinate office supplies and equipment ordering Maintain confidentiality and handle sensitive information with discretion Support special events and meetings with logistical coordination Proven customer service experience in a professional office environment Excellent verbal and written communication skills in English Strong organizational and time management abilities Proficiency in data entry and MS Office applications Professional phone etiquette and communication skills Ability to multitask and prioritize effectively in a fast-paced environment Attention to detail and accuracy in administrative tasks Interpersonal skills and ability to work collaboratively with diverse teams Flexibility and adaptability to changing priorities Preferred: Experience with office management software or CRM systems Preferred: Multilingual capabilities Preferred: Prior experience in hospitality, reception, or customer-facing roles Preferred: Knowledge of office protocols and professional business practices