Assistant Manager - Outlet

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Ensures guests are well looked after, from the moment they arrive to the time they leave

Enquires whether guests are satisfied throughout the meal

Offers attentive service to guests, adapting to any constraints

Establishes good relations with guests, offering advice and fostering customer loyalty

Takes part in inventories and manages stocks under his/her responsibility

Increases revenue for the point of sale through additional sales techniques

Prepares and analyses financial reports/results and implements corrective actions as necessary

Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.

Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Organizes the work for the team, including the need to multi-skill in employees for job requirements

Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)

Continuously takes initiatives to enhance and improve the team member’s product knowledge.

Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.

Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.

Ensures the point of sale is prepared to a high standard in order for: Taking guests' orders

Equipment is used correctly

Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations

Checks the quality, speed and overall efficiency of the team/waiting staff.

Ensures that the Back of the house service areas are maintained as per the hotel standards.

Supervises the team's sales attributes

Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets

Makes efforts to train the team in up-selling and suggestive selling techniques

Helps increase guest loyalty through quality of service

Consistently review the VOG report to enhance guest experience

Degree in Hotel Management/ any other graduate

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 1 year of relevant experience in a similar capacity

Working knowledge of MS Excel, Word, & PowerPoint

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