Senior Support Manager - Hyderabad

Roles and responsibilities: • Responsible for the following – o Project Coordination ▪ To lead and manage the team in all project coordination activities for various solar projects that are underway. ▪ Ensure regular coordination with external and internal stakeholders for expediting approval, as and when required. ▪ Coordinate with various State Heads and be upto-date with the project status. ▪ To track & maintain dashboards to track TAT & performance in areas such as site survey completions, DPR Approvals etc. o Customer Support ▪ To ensure that all post-sales inbound and outbound communication are planned and executed as per the pre-set intervals in the overall project timeline. o O&M and QC ▪ To manage the team to ensure all quality assessments and maintenance activities at the sites for both rooftop & ground-mounted plants are done on a regular basis and within the targeted timelines. ▪ Ensure disposal of all tickets and proper reporting of all relevant metrics to higher management • Team Management o Lead the various teams in sync with their respective KRAs / strategy of the company. o Task Allocation & monitoring on regular basis. o Provide support & training to team-members where required. • Regular reporting against all individual projects. Requirements Mandatory Requirements • Bachelor’s degree in any discipline • Minimum 5 years of experience with a stint in a project management and/or customer support role. • Strong English verbal & written communication skills • To have knowledge of Project Management platforms like Zoho Projects, etc. • Proficient in MS Office (especially excel & word) Additional Requirements • Willingness to learn and should be result driven. • Ability to think critically, organize work assignments according to their priority • Collaborating with various stakeholders, internal and external • Passion for delivering high quality results and takes complete accountability of assignments.