ACCOUNTS RECEIVABLE

Collectors for Accounts Receivable process

• Collections Management

Monitor and manage aging reports to identify overdue accounts.

Initiate collection calls, emails, and follow‑ups to ensure timely payment.

Maintain detailed records of customer interactions and commitments.

Escalate delinquent accounts as per company policy.

• Customer Account Management

Review customer credit limits and payment history.

Work with customers to resolve disputes, short payments, or deductions.

Provide account statements, invoices, and required documentation upon request.

Build strong customer relationships to support timely payments.

• Billing & Reconciliation

Validate billing accuracy and ensure invoices are correct and complete.

Reconcile customer accounts, investigate discrepancies, and process adjustments.

Collaborate with billing and sales teams to resolve pricing or tax issues.

• Reporting & Documentation

Prepare weekly/monthly AR aging reports for management.

Track collection performance metrics (DSO, overdue %, recovery rate).

Document all collection efforts and maintain internal audit‑ready records.

• Cross‑Functional Collaboration

Work closely with Sales, Customer Service, and Finance on account issues.

Support month‑end closing activities for AR.

Assist in improving AR processes and collection strategies

Required Skills & Qualifications

Technical Skills

Strong understanding of AR principles and collection processes.

Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).

Soft Skills

Excellent communication and negotiation skills.

Strong customer service and relationship‑building ability.

Detail‑oriented, organized, and able to manage high volumes.

Ability to work under pressure and meet deadlines.