Analyst, Operational Excellence, India

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• Standard/Procedure Implementation - 30%

Implement company-wide quality and productivity standards and procedures, and make refinement/update under the supervision of Manager, to ensure compliance of all teams through workshop training, monitoring systems and reports.

• New Product Service Delivery - 20%

Work with Manager in establishing workflow, procedures, and other framework materials for new products, perform according to procedures independently and ensure service delivery standards (quantitive, qualitative, and timeliness) are met.

• Service Delivery Team Support - 30%

Support Service Delivery teams, in areas such as new client integration, procedures documentation, training and production.

• Professional Service - 20%

Provide basic OPEX professional service to other departments, such as client process/standard procedure inquiry and perform audits against set standards

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