Scripting Specialist

What You'll Do

LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!  LogicMonitor's Professional Services team partners with global enterprises to monitor and optimize their digital experience. As a Scripting Specialist, you will be central to helping customers build, configure, and maintain synthetic monitoring scripts that accurately reflect real user journeys and you will proactively monitor customer environments to identify and triage issues before they impact end users. Here's a closer look at this key role: Build and maintain synthetic user journey scripts for customers using Selenium, Playwright and JavaScript Triage and resolve script failures, alert noise, and monitoring gaps in customer environments Proactively monitor customer alerting data to identify performance degradations and anomalies Integrate monitoring workflows with customer toolchains using REST APIs Work as an extension of the customer's team for ad-hoc scripting, testing, and analysis Collaborate with Engineering to identify and escalate product defects Contribute to internal knowledge base, documentation, and scripting best practices Manage customer expectations and communicate clearly during incidents and escalations What You'll Need: 2+ years of experience in test automation or scripting using Playwright and/or Selenium Strong proficiency in JavaScript for writing and debugging automated test scripts Working knowledge of REST APIs, reading documentation, making requests, handling responses Ability to interpret monitoring alerts and proactively investigate issues Basic understanding of web technologies: HTTP/S, DNS, browser rendering, and page load behaviour Strong problem-solving and troubleshooting skills Able to explain technical concepts to both technical and non-technical stakeholders Customer-focused mindset with the ability to manage multiple accounts simultaneously Experience using AI tools to enhance productivity, innovation, or problem-solving. Click here to read our International Applicant Privacy Notice. LogicMonitor is an Equal Opportunity Employer At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best. For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Notice Regarding Use of AI in Hiring We use artificial intelligence tools to assist with reviewing job applications, such as matching skills and experience to job requirements. These tools support, but do not replace, human review. All hiring decisions are made by our recruiting and hiring teams. You may opt out of AI processing at any time, and your application will still be reviewed. To opt out, please contact us at opt.out@logicmonitor.com .  By submitting your application, you acknowledge this notice.                                                 Our goal is to ensure an accessible and inclusive experience for every candidate. If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this  Accommodation Request Form . Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.