Wipro
Job Description Apply now Apply Now Start applying with LinkedIn Start Please wait... Job Title: Major Incident Manager with mandatory Telecom experience- 7+ years City: Pune State/Province: Maharashtra Posting Start Date: 7/3/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Key Responsibilities Lead and manage Major Incidents (P1/P2) across IT and telecom environments. Own the end-to-end incident lifecycle : detection, triage, escalation, resolution, and closure.Coordinate bridge calls and war rooms with application, infrastructure, and vendor teams. Manage incidents impacting BSS systems preferably Front End Portals, CRM - Salesforce, Integration - Tibco, Billing -E// , SAP and OSS/networks. Provide timely and accurate stakeholder communications (status updates, outage notifications). Drive Root Cause Analysis (RCA) and post-incident reviews. Identify recurring issues and work with Problem and Change Management teams. Track and report KPIs: MTTR, SLA compliance, incident trends . Required Skills Strong knowledge of telecom BSS platforms . Strong knowledge of Cloud Technologies AWS and Azure. Hands-on experience with ITIL Incident and Problem and Change Management . Familiarity with monitoring and ticketing tools (ServiceNow, Elastic, OpsRamp, NewRelic etc.). Excellent communication, leadership, and crisis management skills. ͏ ͏ ͏ Mandatory Skills: ITIL Cross Functional Service Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply now Apply Now Start applying with LinkedIn Start Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Register > Join Us Explore open roles that match your interests and skills Search Jobs >