Manager – Global Employer Services Technology Center (GESTC) - Digital Release Management

As a Manager within the GES Technology Group, you will have the opportunity to work directly with the Digital Delivery and be responsible for planning, coordinating, and overseeing the deployment of software releases across multiple workstreams and multiple environments. This role ensures that releases are delivered on time, within scope, and with minimal disruption to business operations that impact a global audience. This role collaborates with development, QA, operations, risk and business teams to manage the end-to-end release lifecycle, including planning, risk management, and communication.

Key job responsibilities:

Develop and manage detailed release plans, schedules, and milestones for software deployments.

Coordinate release activities across multiple teams, including development, QA, operations, risk and business stakeholders.

Ensure all release deliverables meet quality standards and compliance requirements.

Identify, document, and mitigate risks associated with software releases.

Manage and communicate release status, issues, and changes to stakeholders.

Oversee the execution of release processes, including code branching, merging, build management, and deployment.

Facilitate release readiness reviews, go/no-go meetings, and post-release retrospectives.

Continuously improve release management processes, tools, and documentation.

Maintain release documentation, including release notes, deployment guides, and rollback procedures.

Support incident management and root cause analysis for release-related issues.

Own Hypercare plan and activities including hypercare releases or on demand releases to manage high priority production issues

Location: Hyderabad

Shift Timings: 11:00 AM to 8:00 PM

Qualification:

Bachelor's degree in engineering (preferably computer science) and/or masters degree in business

At least one of the accreditations or working on Project Management Professional (PMP), or Six Sigma (Green or Black Belt)

Key skills desired;

5+ years of experience working within Project Management Office (PMO) and or strategy/consulting experience

Technology Project Management experience with Azure DevOps / JIRA (or similar Software product development management tool)

Proficiency with the Microsoft suite of applications such as Excel, PowerPoint, Project and other collaboration tools such as SharePoint and Teams

Awareness of SSDLC

Able to collaborate effectively as part of a global, remote team

Ability to travel 10% - 20% both in the US / Global (including travel to Hyderabad, India)

Strong analytical, consultative, quantitative, and project management skills

Strong executive presence, excellent communication (verbal and written) and presentation skills with an aptitude for working as part of a global team

Problem solving, critical thinking and conceptual thinking skills

Ability to perform tasks with minimal supervision and manage multiple projects from start to finish

Experience in driving cross-organizational initiatives

A proven strategic thinker with the ability to contribute to the creation of business cases, and build roadmaps under the guidance of a program leader.

Awareness of SOC 2 standards / Data Privacy standards (GDPR, etc.)

Experience of working in a highly regulated technology environment