IT Support Engineer - Noida

Job Title: IT Support Engineer

Location: Noida, India (Hybrid)

Department: IT

Employment Type: Full-time

We are looking for a skilled and service-oriented IT Support Engineer to join our IT team in Noida . The ideal candidate will provide technical support to end-users, manage identity and endpoint tools, and ensure the smooth operation of workplace systems and services, with a strong focus on quality of service, user satisfaction, and collaboration.

Provide first and second-level end-user support (hardware, software, connectivity)

Manage and troubleshoot devices running Windows 10/11 and macOS

Administer and support Active Directory, Microsoft Entra ID , Intune , and Office 365

Support Microsoft 365 applications: Outlook, Word, Excel, PowerPoint, SharePoint, OneDrive, OneNote, Teams

Work with Entra ID for device join/hybrid join issues, user/device group membership, and role-based access control (RBAC).

Manage mailbox permissions, shared mailboxes, distribution lists, resource mailboxes, and email flow issues.

Assist with user provisioning and deprovisioning, including Azure AD-based user identity management.

Enroll, configure, and support mobile devices (Android/iOS) using Intune and Jamf

Handle support tickets via Jira , ensuring timely resolution and communication

Troubleshoot basic network issues (TCP/IP, DNS, DHCP, Wi-Fi)

Support and maintain printers and printing services

Manage video conferencing rooms and equipment (Teams/Cisco RoomBar, Yealink)

Deliver high-quality and responsive support to VIP and Executive users

Maintain up-to-date technical documentation and contribute to internal knowledge base

Technical Requirements

At least 3 years of experience in an IT Support or Desktop Support role

Solid knowledge of Microsoft Entra ID (Azure AD) , Intune , and Office 365

Comfortable supporting Windows and macOS platforms

Experience with mobile devices and MDM tools

Familiarity with basic networking concepts and troubleshooting

Working knowledge of ticketing tools (Jira preferred)

Fluent in spoken and written English

Soft Skills

Customer-oriented mindset : You enjoy helping people and delivering a positive user experience

Problem-solving approach : You analyze issues methodically and propose effective, lasting solutions

Strong communication : You can explain technical issues in clear, simple terms to non-technical users

Adaptability : You stay calm and effective in a fast-paced or changing environment

Autonomy and ownership : You take initiative, follow through on issues, and escalate when needed

Team spirit : You collaborate constructively with peers and contribute to a positive team culture

Attention to detail : You follow processes and keep clear records of your work

Preferred Qualifications

Bachelor’s degree in IT, Computer Science, or related field

Certifications such as MS-900, SC-900, or MD-102 are a plus

Experience in multinational or tech-driven environments is appreciated

If you are passionate about IT support and want to grow in a collaborative, international environment, we’d love to hear from you!