Cluster Manager

Role Overview: The Cluster Manager serves as the hospitality champion across a portfolio of coworking properties, ensuring each location delivers a seamless, welcoming, and elevated member experience. This role blends thoughtful leadership, service excellence, and operational oversight. The ideal candidate brings a hands-on, guest-first mindset—driving team performance, enhancing service standards, and maintaining efficient, financially sound operations that reflect the highest levels of hospitality. Prerequisites for the Job Role: Bachelor's degree in a relevant field with 10-14 years of experience in multi-property operations, hospitality management, or commercial real estate. Proven experience in leading teams and driving operational excellence. A natural passion for hospitality and a deep understanding of what creates an outstanding client experience. Requirements Roles and Responsibilities: Operational Excellence & Guest Hospitality • Oversee all day-to-day operations, ensuring every property maintains the highest standards of cleanliness, security, and maintenance. • Champion a hospitality-first mindset across all teams to deliver an exceptional and welcoming experience for every member and guest. • Manage property budgets and control costs to meet financial targets without compromising on service quality. • Ensure 100% adherence to all operational processes, including timely expense approvals and payment collections. Client Experience & Community Engagement • Drive superior client satisfaction scores across all properties by proactively identifying and resolving client pain points. • Act as a senior point of contact for key members and clients, building strong relationships and effectively handling high-level escalations. • Lead the team in the timely resolution of all client requests, upholding a 24-hour service level agreement. Strategic Leadership & Team Development • Lead, mentor, and develop a team of Property Managers and other direct reports, fostering a people-centric, high-performance culture. • Drive continuous improvement initiatives in people, processes, and property, documenting and sharing best practices. • Manage the full lifecycle of new property launches, from pre-launch planning to successful post launch execution.