Operations Analyst

Operations Analyst: Ensured smooth and efficient day-to-day operations of the backend team, identifying and resolving operational bottlenecks. Diagnosed and resolved operational issues using Al-powered tools such as Claude to improve troubleshooting efficiency and reduce resolution time. Managed and coordinated a team of 50+ volunteers, ensuring clear communication, task allocation, and timely execution. Collaborated closely with the technical team to identify, track, and resolve bugs and system-related issues. Monitored operational workflows and coordinated across teams to ensure issues were addressed promptly and backend processes remained uninterrupted.