Services Specialist - Project Management - Hyderabad

Services Specialist - PM

Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM). The PM team helps implement the process end to end for our business. As a Services Specialist, you will interact with the team, internal stakeholders, etc., to deliver high-quality deliverables that will be essential to the seamless execution of the PM processes for the businesses.

Work you will do.

As a Specialist, you will support the PM Specialists, Managers, and Senior Managers in executing the PM life cycle. The Senior Analyst is responsible to diligence and adherence to quality guidelines, standards, and best practices and seamless execution of the PM processes for the assigned business group. Due to Deloitte’s data-driven PM process, the PM Senior Analyst must be a meticulous and an analytical thinker capable of producing high-quality deliverables leveraging PM data.

Process execution

• Handling end-to end performance management process for Deloitte Global professionals.
• Generate Biweekly Roster reports for Advisory team and PM specialists.
• Prepare statistical data, performance trends and analysis of all RPM elements.
• Maintain global mobility data and manage communications for professionals who are deployed in various countries.
• Manage inquiries for all processes through shared Mailbox and ServiceNow as an interface between the business and talent.
• Function as an Advisor to Business, Process Specialists and escalate potential issues or concerns.
• Supports the execution of all Performance Management processes, troubleshoots process issues and provides solutions.
• Work with multiple COEs to effectively manage Global Performance Management process.
• Excellent collaborator with experience in working and driving conversations with virtual teams.
• Diligence and adherence to quality guidelines, standards, and best practices.
• Work with the Technology and other COE teams for testing new functionalities, Process Enhancements/Automations

Data analysis and reporting

• Generates PM reports with high accuracy and quality for QBR and Calibration
• Analyze and present the data to Leadership by identifying trends and storyboarding.
• Being the owner, maintains PM data and ensure it is confidential and accurate.
• Reviews data output for risks and escalates issues as needed.

Communications

• Identify professionals who are non-compliant with their performance related action items, send communications, follow up and update system/records as needed.
• Initiate communication plans for various processes within Performance Management scope
• Manages inquiries for all processes; escalates to PM COE team.

Training and skills development

• Completes training courses to keep skill set up to date.
• Discusses areas of improvement with Managers and seeks out professional development opportunities to close potential gaps.
• Collaborate with other Process Analysts to obtain and share best practice on process delivery.
• Guide team members on Process execution, conduct Quality Audit of data for accuracy.
• Cross training the team members on the essential skills and development needs.

Qualifications Required

• 4+ years of relevant work experience with bachelor’s degree/masters in HR/Business Management/certification in HR
• Prior experience in Managing Stakeholders, generating reports and analyzing data.

Required technical skills:

• Generates reports, interprets data, and identifies trends and performance insights.
• Communicates clearly.
• Moves work forward proactively with limited guidance from the PM Manager.
• Thinks strategically and effectively, prioritizing tasks.
• Exhibits flexibility and learning agility.
• Demonstrates creative critical thinking skills.
• Manages rosters and lists on a continuous basis.
• Identifies and resolves issues effectively-knows when to escalate issues to Specialist and Managers as appropriate.
• Manages confidential information according to Deloitte Administrative Policy Release (APR) guidelines.
• Proficiency in Microsoft Excel and Microsoft PowerPoint is necessary.

Shift Timings: 2-11PM

Location: Hyderabad