Razorpay Software Private Limited
Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision - to simplify payments for Indian businesses - we’ve since grown into a fintech powerhouse driving India’s digital payment revolution. Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow. From building AI-native agentic payments, to AI-assisted fraud detection and real-time risk intelligence to automated reconciliation, smart payouts, and predictive financial insights, we are embedding intelligence across our stack to make money movement faster, safer, and more efficient. In close collaboration with ecosystem partners - including banks, networks, regulators - we are pioneering industry-first solutions that are shaping the next era of fintech Across India, Singapore and Malaysia, our products span everything from seamless checkouts to payroll automation - powering a fintech ecosystem that’s redefining how money moves across Asia. Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently. Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme - and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region. We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions - including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) - along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia. But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen - you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle - if you’re curious, you’ll feel at home here. People > Pedigree - we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles - this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors, you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future. Role: Analyst – Risk Management Job Summary This is a permanent role that requires strong knowledge and experience in the merchant acquiring side of the payments business. The role focuses on merchant onboarding, KYC due diligence, website assessment, transaction monitoring, fraud detection, and ongoing merchant risk monitoring. The candidate will be responsible for identifying suspicious activities through data analysis and recommending appropriate risk mitigation measures. Roles and Responsibilities Perform merchant due diligence, KYC validation, website assessment, and merchant onboarding reviews. Monitor merchant transactions, identify abnormal patterns, and detect potential fraud or policy violations. Conduct detailed investigations into suspicious merchant activities and recommend appropriate risk actions. Perform merchant monitoring using transaction trends, behavioural analysis, and risk indicators. Analyze transaction data using Excel and prepare review reports. Handle merchant escalations and exception cases from business and operations teams. Maintain clear communication with merchants through emails and calls. Have a good understanding of merchant onboarding processes and payment risk controls. Knowledge of chargebacks, card scheme guidelines, and fraud monitoring will be an added advantage.
Bachelor's Degree. Relevant experience in Merchant Risk, Transaction Monitoring, Fraud Risk, Merchant Acquiring, or Payment Operations. Hands-on experience in merchant monitoring and fraud identification. Strong analytical skills with experience in transaction data analysis. Proficiency in Microsoft Excel. Knowledge of chargebacks, Visa/Mastercard guidelines, and fraud-related reason codes is preferred. Core Skills Strong analytical and problem-solving skills. Excellent verbal and written communication skills. High attention to detail and accuracy. Ability to identify suspicious transaction patterns and anomalies. Good stakeholder management and interpersonal skills. Proficiency in Hindi and English is preferred. Additional Requirements Willingness to work in rotational shifts. Willingness to provide support on weekends and public holidays, based on business requirements. Ability to work in a fast-paced environment while meeting defined SLAs and TATs. Location: Bangalore Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. Follow us on LinkedIn & Twitter